I was talking with my friend about her experience on eBay. She’s been buying yaoi manga from a seller (using her father’s account) and everything seemed to be going well until one day when her package was missing 1 manga. When she contacted the seller they immediately denied any wrong doing but after investigating the matter (meaning she opened a paypal dispute) they did some research and discovered that indeed the manga was missing. They told her that due to the holidays she would not be able to receive her manga until after Christmas which she said was fine but she wouldn’t close the dispute until she got the manga (smart move). I must add that up until this point they had been communicating via eBay’s message channel. Then sometime during that conversation the seller or someone from the seller’s camp directly contacted my friend via her email.
They gave a long sob story about how their paypal balance was in the negative due to her filing the claim. They said they couldn’t send her the book now and that it would be cheaper to just refund her the book ($9.99). When I read this email myself I was shocked that they would not honor their original agreement to ship the manga and then to give a sob story making it as if my friend was the major cause for their negative balance. After reading this email she decided she’ll just get the refund and be through with it. So she replies back to the email and submits a copy via of eBay (their original channel of communication).
On November 30, 2009 she gets a snarky email saying her request for a refund is denied since they were going to send her the manga. Now, this response totally through her for a loop. Aren’t they the ones saying that their balance was in the negative and they couldn’t send the book because of it??? Hmm. . . . It just so happens that on November 30 she received the manga. So my friend responds by telling them (at this point she and I are assuming she’s talking to multiple people) that the manga arrived and she will be closing the paypal dispute and finishing the whole situation herself since she had NO idea who the person she was dealing with really was (they never stated their name). It was as if she was talking to 2 different people – 1 nice, 1 mean and rude
One minute their blaming/accusing her for a book they did NOT send out, the next they are accusing her for their negative paypal balance and then finally their saying NO refund when it was them who said it would be better to issue a refund then to ship a manga (which by the way the shipping was approx $3.00)
So, on November 30, 2009 she closed everything and thought that was the end. Oh, no! The seller had to get one last word – once again blaming my friend . . .
I told my friend NOT to respond anymore to this “take no responsibility seller”
This is a global economy if you can NOT offer outstanding customer service there are plenty of other shops around who do. Too bad for that seller (not really – I can care less about this seller) my friend had planned to spend at least $500 with this seller (she building herself one heck of a yaoi collection) Now some other lucky seller/shop will totally benefit.
Lesson:
Don’t put up with horrible sellers with awful communication and customer service and please run away quickly from sellers who try to sale you below standard products and then won’t stand by their products.
You got other options – that’s what makes the World Wide Web so wonderful
I wanted to let you know that you really have to watch your back out there when you’re purchasing manga for your collection. Don’t let the low prices fool you – they’re probably compensating for something i.e. poor customer service/communication. Not all seller and site are like this but be aware that there are some bad seeds out there
Take care,
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